Frequently Asked Questions
Yes, safety is our top priority. We engage different independent laboratories in Singapore to ensure that each product is safe for pregnancy, breastfeeding, and your little ones. We also carry out tests to guarantee quality and efficacy.
We believe in harnessing the power of nature, which is why our products are enriched with carefully selected and hand-picked natural ingredients. You can learn more about the natural ingredients we use on each of our individual products’ pages.
Yes! All our products are made with ingredients of halal origin and certified halal. However, the only exception is the Mama’s Choice All-Purpose Disinfectant, which is not certified halal.
Mama’s Choice products are designed and lab-tested in Singapore but manufactured in Indonesia. This is to ensure that we are able to provide our Mamas with quality, safe and effective products that are accessible to all Mamas. Our Mama’s All-Purpose Disinfectant Spray, on the other hand, is 100% made in Singapore.
As a brand dedicated to Mamas, we are committed to ensuring our products can be safely used from the first trimester to well beyond a Mama’s breastfeeding journey. Apart from our Relaxing Massage Oil and Herbal Oil, which we do not recommend for prenatal massage during the first trimester and on the last month of your pregnancy, all of our products are safe for both pregnant and breastfeeding Mamas.
Mama’s Choice products are not organic, but we guarantee that we use as many natural ingredients as possible that are clinically tested and proven effective.
Our baby products are specifically formulated for newborns and up, except for the Mama’s Choice Baby Moisturizing Hand Gel. We recommend this for babies 6 months and up. For proper use of each of our products, you can refer to our individual product pages or the back of the product label.
Each product varies depending on the batch number and the date it was manufactured. For accuracy, we recommend that you look at the expiry date on the packaging of your Mama’s Choice product. We also strongly recommend that you use the product before the said expiry date.
Orders & Payment
No, we do not accept Cash On Delivery at the moment. All payments have to be made prior to delivery via our online payment gateway.
We accept the following forms of payment for our online purchases:
Customers can feel safe when making their purchases in our website as all our transactions are SSL encrypted.
Shipping & Delivery
We currently work with J&T express Singapore and they provide local doorstep delivery within 1 - 3 working days.
We provide free shipping for orders over $20. Otherwise, customers will be charged with a shipping fee of $2.50 per order.
Customers can expect to receive their orders within 2 - 5 working days time.
Our shipping provider provides a tracking service for all our parcels. Upon receiving the customer's parcel, they will send an email containing the tracking ID.
Simply log on to https://jtsvip.jtexpress.sg/#/service/instanceExpressTrack and enter your tracking ID to track your parcels.
For customers who need to modify their shipping information after their order has been placed, please do contact us as soon as possible.
Please kindly note that shipping information cannot be modified once the parcels have been submitted to our shipping partner.
Returns & Exchanges
We will provide customers with a 7-day grace period to ask for a return of their purchase if the products haven't been opened yet and are still in their original packaging. This 7-day period will commence when the order has been placed. Exchanges will be done on a case-to-case basis. Kindly fill out our Contact Us form if you need an exchange to be done.
Kindly fill out our Contact Us form if you need to ask for a return of your purchase. Do kindly inform us of the address and also your availability for us to collect the items from you.
It will take approximately 5-7 working days for the refund process to be complete. Please use our Contact Us form when you wish to get a refund for your purchase
Any original shipping charges incurred during the point of purchase will be non-refundable