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Frequently Asked Questions

 

Product Information

Yes! All our products are made with ingredients of halal origin and certified halal.

 

Orders & Payment

No, we do not accept Cash On Delivery at the moment. All payments have to be made prior to delivery via our online payment gateway.

We accept the following forms of payment for our online purchases:
1. Visa
2. Mastercard

Customers can feel safe when making their purchases in our website as all our transactions are SSL encrypted.

 

Shipping & Delivery

We currently work with J&T express Singapore and they provide local doorstep delivery within 1 - 3 working days.

We provide free shipping for orders over $20. Otherwise, customers will be charged with a shipping fee of $2.50 per order.

Customers can expect to receive their orders within 2 - 5 working days time.

Our shipping provider provides a tracking service for all our parcels. Upon receiving the customer's parcel, they will send an email containing the tracking ID.
Simply log on to https://jtsvip.jtexpress.sg/#/service/instanceExpressTrack and enter your tracking ID to track your parcels.

For customers who need to modify their shipping information after their order has been placed, please do contact us as soon as possible.
Please kindly note that shipping information cannot be modified once the parcels have been submitted to our shipping partner.

Unfortunately, we do not provide international shipping at the moment. If you would like to be informed when we provide international shipping, please kindly subscribe to our newsletter here.

 

Returns & Exchanges

We will provide customers with a 7-day grace period to ask for a return of their purchase if the products haven't been opened yet and are still in their original packaging. This 7-day period will commence when the order has been placed. Exchanges will be done on a case-to-case basis. Kindly fill out our Contact Us form if you need an exchange to be done.

Kindly fill out our Contact Us form if you need to ask for a return of your purchase. Do kindly inform us of the address and also your availability for us to collect the items from you.

It will take approximately 5-7 working days for the refund process to be complete. Please use our Contact Us form when you wish to get a refund for your purchase

Any original shipping charges incurred during the point of purchase will be non-refundable

 

Others

Please use our contact us form and leave your questions or simply use our live chat service. Our customer support team will address you shortly.

 

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